Refund policy

Girstnbmall Return and Refund Policy

Thank you for shopping at Girstnbmall. We value your trust and satisfaction, and we are committed to providing you with a transparent and hassle-free return and refund experience. This policy outlines the terms and conditions for returns, exchanges, and refunds for all purchases made through our Shopify store. Please read this policy carefully before initiating a return or refund request.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:
  • Items must be returned within 30 days of the delivery date. Returns requested after this period will not be accepted or processed.
  • Items must be unused, unwashed, and in their original condition, with all original tags, packaging, and accessories intact. We reserve the right to reject returns that show signs of wear, damage, or improper use.
  • Certain items are non-returnable, including sale items, personalized products, and gift cards. These items will be clearly marked on their product pages.

2. How to Initiate a Return

To start a return, please follow these simple steps:
  1. Send an email to our customer service team at rogermorrow7465@outlook.com with the following information: your order number, the name of the item(s) you wish to return, the reason for the return, and clear photos of the item(s) (if applicable, e.g., damaged or defective items).
  2. Our customer service team will review your request within 1-2 business days and respond with a return authorization (RA) number and detailed return instructions, including our return address.
  3. Package the item(s) securely, include the RA number inside the package, and ship it to the following address: 3543 West Coast Road, Zip Code: 0492
  4. Please retain your shipping tracking number for your reference, as we are not responsible for lost or damaged return packages.

3. Refund Process

Once we receive and inspect your returned item(s) (typically within 3-5 business days of delivery to our address), we will process your refund as follows:
  • If the return is approved (meets all eligibility criteria), we will initiate a refund to your original payment method. Refund processing times may vary depending on your payment provider, but typically take 3-7 business days to reflect in your account.
  • Original shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
  • For partial returns (returning only some items from an order), we will refund the purchase price of the returned item(s) minus any applicable fees (if any).

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team at rogermorrow7465@outlook.com within 7 days of delivery. Provide your order number, photos of the damaged/defective item, and a detailed description of the issue. We will arrange for a free return and either send you a replacement item (if available) or process a full refund, including original shipping costs.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item (following the steps above) and place a new order for the desired item separately. Once your return is approved and processed, you will receive your refund, which you can use to pay for the new order.

6. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to contact us:
  • Email: rogermorrow7465@outlook.com
  • Return Address: 3543 West Coast Road, Zip Code: 0492
Girstnbmall reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and your continued use of our store constitutes acceptance of the updated policy.
Last Updated: March 2026